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Frequently Asked Questions
🍩 GENERAL
What are hydrocolloid acne patches?
Hydrocolloid acne patches are small adhesive patches designed to help protect blemishes while absorbing fluid from surface-level pimples. They also help reduce the temptation to pick at your skin.
How do I use the patches?
- Clean and dry the affected area.
- Apply the patch directly over the blemish.
- Leave it on for 6–8 hours or overnight.
- Remove and replace with a fresh patch if needed.
Which pimples do they work best on?
Our hydrocolloid patches work best on whiteheads and surface-level pimples that have come to a head. They may be less effective on deep cystic acne.
Can I wear them during the day?
Yes! Our patches are designed to be worn loud and proud in the day and are also perfect to wear overnight.
Can I apply skincare before using a patch?
Yes, but make sure the area where the patch will stick is clean and completely dry. Oils, creams and serums can reduce adhesion.
Are your products suitable for sensitive skin?
Our patches are made with skin-friendly materials. If you have particularly sensitive skin or known allergies, we recommend patch testing first. If irritation occurs, discontinue use.
Are your products cruelty-free?
Yes! None of our products are tested on animals.
🚚 SHIPPING & DELIVERY
Where do you ship?
We currently ship to many countries worldwide. Shipping times and costs are calculated at checkout based on your location.
How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery times vary depending on your country and chosen shipping method. You’ll receive tracking information once your order has been dispatched.
💛 RETURNS & REFUNDS
Can I return my order?
Due to hygiene and product safety reasons, we’re unable to accept returns or exchanges on products once the individual sealed packaging has been opened or the seal has been broken.
If your order arrives damaged, incorrect, or there is an issue with your purchase, please contact us within 7 days of delivery. Our team will be happy to help make things right.
✨ STILL NEED HELP?
How can I contact Glaze Factory?
You can reach us anytime through our Contact page or by emailing stacy@theglazefactory.com